As described by Alfort and Beaty,
" Quality control is the mechanism by which products are made to measure up to the specifications determined from the customer's demands and transform into sales, engineering and manufacturing requirements. It is concerned with making things right rather than discovering and rejecting those made wrong. Quality control is a technique by means of which products of uniform acceptable quality are manufactured."
HOW DOES 3D GROUP ENSURE QUALITY CONTROL?
3D Group offers training to their employees to use as a solid knowledge base surrounding the methods and concepts of quality. Matt, our lead quality control technician, has provided a checklist to all other staff members involved in quality control, allowing the team to all meet the exact requirements when testing products.
Over the years, there has been development in the team to nurture an environment that aims to improve quality; this has resulted in an enthusiastic team that is proactive in identifying and addressing quality-related problems.
As the QC team has expanded, there has been importance placed on using appropriate methodology and tools, ensuring that non-conforming products are identified, measured, and responded to consistently. This allows the team to report back to the supplier on improving the manufacturing process and quality procedures. This focus on quality has led to increased customer satisfaction, resulting in fewer complaints and returns. Overall the trust between all parties has improved for the better.
HOW DOES QC STRENGTHEN OUR RELATIONSHIP WITH SUPPLIERS?
3D Group maintains an established relationship with suppliers; this open stream of communication has allowed for the development and improvement of products. The relationship is vital for the design and development of new products, which is essential as the needs and expectations in the industry are ever-changing. As Europe’s leading distributor, it lies in our hands to innovate and broaden the available supplies, products and technology available to the market. Without this relationship with the suppliers, it would be impossible to improve the industry for the better, ensuring an excellent service for the end-user.