We're officially a licensed Xhorse repair centre.
We are excited to announce that 3D Group has recently become an authorised repair and after-sales service centre for Xhorse.
After being approached by Xhorse in 2023, we carefully considered the implications of becoming a licensed repair centre and how it would impact our operations, team and customers. However, we are thrilled to have made this official and see it as a significant step towards providing our customers with the highest quality after-sales service possible.
As an official Xhorse repair and after-sales service centre, we can offer our customers a wider range of services and support, including repairs, maintenance, and technical assistance. Our team has undergone extensive training to ensure that we are fully equipped to handle any issues that may arise with Xhorse products.
We are committed to providing our customers with the best possible service and support, and this partnership with Xhorse will help us achieve that goal.
Electrical training for all team members.
To prepare us to repair machines, our warehouse team completed a bespoke electrical course covering machine repairs, electrical safety, and training on using additional testing equipment. Their training also included a PAT qualification, meaning all repaired machines will also receive a PAT certificate.
What does this mean for you?
At 3D Group, we understand that purchasing a product can be a significant investment, and we want to ensure that you receive the best possible service. Whether you have bought your Xhorse product from us, from China, or any other seller, we are committed to providing you with the support you need.
We are pleased to announce that we now offer repair services for Xhorse cutting machines in the UK. Our team of experts can repair your machine, even if it is out of warranty*. We stand behind the quality of our products and are dedicated to ensuring that our customers receive the best possible service.
We plan to expand this service to cover all Xhorse products soon.
We believe this will provide our customers with even greater peace of mind, knowing they can rely on us to provide the support they need, no matter what Xhorse product they have purchased.
*T&Cs - Charges may apply if your tool or machine is out of warranty or purchased from a different supplier.