3D Group Rewards

Collecting 3D Group UK Reward points

1. 3D Group Reward Scheme uses a three-tier structure in order to accumulate points. Points are rewarded on a per-order spend basis as follows;

2. Special events will be held at 3D Group Managements’ discretion, where the number of points you collect per £1 spent may increase, or the discount value of your points is increased.
3. After shopping with 3dgroupuk.com, your points will be finalised when 3D Group process your order and will be automatically uploaded to your reward account within five days of your products being dispatched.
4. Points can be earned on items listed on the 3D Group website as ‘Special Offer’.
5. 3D Group Reward Points are not available to collect on:
   1. Trade Show Discounted orders.
   2. Arranged discounted product orders. E.g. individually negotiated bulk discounts.
   3. Pre-arranged distributor discounted orders.
   4. Purchases made using the 0% finance option.
   5. VAT or delivery fees.
   6. An order where points are redeemed, either as full or part payment.
6. When selected items in an order need to be back-ordered, the level of reward applied (Low, Medium or High) will be based on the total original value of the order, including the back-ordered items, but minus any account credits redeemed.
7. Points will only be awarded for the value of items on an order that are immediately dispatched. You will not collect points on back-ordered items. E.g. If the total order value is £520, this qualifies for the medium level of rewards of 2 points per full £1 spent. £40 worth of products on this order need to be back-ordered. Therefore, points will be awarded on £480 worth of the order at 2 points/£ = 960 points awarded.
8. Once back-ordered items are back in stock, if you wish to add to this order, it will be treated as a new order, and points will be awarded as usual for all items in the order that will be immediately dispatched, including the items that were originally back-ordered.
9. 3D Group UK reserves the right to withdraw the reward scheme & promotions/offers without notice.
10. On orders where credits are redeemed against the value of the order, points will be awarded based on the final order value, not including the value of the credit.

Spending 3D Group Reward points

1. All 3D Group UK reward points have a redeemable value of £0.01p per point to be used against a future order with 3D Group made with the same account only.
2. All banked points must be redeemed in one transaction. If the value of the order being purchased with the discount points is of a lower value than the value of the discount accrued, any remaining discount will be forfeited, and the balance of points will be zeroed.
3. If you wish to redeem your points against an order, simply tick the box on the checkout page online or inform the sales team when placing an order over the phone or by email.
4. 3D Group Reward points have no physical cash value and cannot be exchanged for cash.
5. 3D Group Reward Points cannot be spent on:
   1. Arranged discounted product orders. E.g. individually negotiated bulk discounts.
   2. Pre-arranged distributor discounted orders.
   3. Purchases made using the 0% finance option.
   4. Or in conjunction with any other offer or promotion, this includes trade show offers.
6. 3D Group Reward Points can be redeemed as part payment for a qualifying order however, all saved points must be redeemed. If the value of the order exceeds the value of points, you can use the usual payment methods in order to pay the difference.
7. 3D Group Reward Points cannot be redeemed against back order items. Unfortunately, if in the instance that the back-ordered items bring the total value of the order below the value of the points banked, you will forfeit the remaining points on this transaction unless you add in-stock products to your order to take it over the banked points value.
8. The value of points to be deducted is finalised and deducted from the customer's points balance when 3D Group process the order and not when the customer places it.
9. We reserve the right to substitute or remove products and services available for 3D Group Reward points collection and redemption without notice.
10. Spending points may be subject to network availability online.

1. 3D Group offers free UK delivery on orders over £100. This includes orders over the value of £100 that are paid either in part or entirely using reward points.
2. Reward points can be redeemed against the cost of delivery.

1. If you return a product for a refund, we will deduct the number of points collected for this product from your reward point account at the rate at which they were accrued. If the value of the returned item changes the reward level on the original order, then the customer’s points balance will be adjusted accordingly.
2. The standard 3D Group UK return policy still applies to products purchased using your 3D Group Reward points.