Terms & Conditions of Online Sales

Prices and payments

As you would expect all our prices are in UK pounds. The total cost of your order will be the price of the products you order, the delivery charge (if any), plus any additional services you choose e.g. premium delivery. You’ll see all these in your Shopping Basket before you submit an order. Payment is deducted once an order is submitted.

When deciding whether to accept your order we may use certain information about you, including any received from our accredited identity verification partner. For example, we may pass on your details for them to check against certain public and private databases. This will help to protect you and us from fraudulent activities.

If we identify a transaction as being potentially fraudulent we may ask our courier to return the goods to our warehouse, we may cancel your order even though you will have received the Order Confirmation email.

Orders

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Contract creation and electronic contracting

The technical steps required to create the contract between you and us are as follows:

  • You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website
  • You'll need JavaScript enabled on your computer to buy products and check out. Please enable JavaScript in your browser, then refresh your browser to continue. Alternatively, please call 0115 941 5333 to order by phone
  • We will send you an order confirmation email detailing the products you have ordered. This is not an order acceptance
  • For items being delivered to you, when your product is shipped from our warehouse we will send you a dispatch confirmation email.
  • Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled the order
  • For most products sent directly from our warehouse, your credit/debit card will be charged when your order is dispatched

 

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock
  • Our inability to obtain authorisation for your payment
  • The identification of a pricing or product description error
  • Your not meeting the eligibility to order criteria set out in the main Terms & Conditions

The contract will be concluded in English.

The details of your specific contract will not be filed by 3dgroupuk.com. If you do require any information regarding orders you have placed with 3dgroupuk.com, please write to us at sales@3dgroupuk.com

Consumer Contracts Regulations 2013

This legislation offers you the following cancellation rights when you buy online or by phone:

  • You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 28 days after the day on which you receive the goods or services.
  • Your right to return products does not apply to goods made to your specification or have been clearly personalized or is a special order item.
  • If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.
  • To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address.
  • You can cancel by email: returns@3dgroupuk.com, or call 0115 941 5333, or write to: Returns, 3D Group, 3 Clarence Street, Nottingham, NG3 2ET
  • If you decide to cancel, you should return the goods to us at your cost within 28 days of such cancellation and we will reimburse via credit to you the amount in relation to goods to which cancellation rights apply.
  • We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.

Please see our Refund policy for further details.

Payment methods

We accept many different types of payment. These include:

  • Visa and MasterCard
  • Bank Transfer
  • PayPal * Overseas customers only. Charges may apply

Do you accept Euros in your shops?

No, we do not accept Euros. All payments both online and over the phone online must be in sterling.

Can I pay by Bank Transfer?

If you are an international or R.O.I customer and would like to pay for your order via bank transfer please contact one of our team who will send you an invoice for you to pay by e-mail. Should you be VAT registered please inform us of your VAT number and once we have this verified we can remove the VAT from future invoices. Please note that this payment method is not available to UK customers.

International Customers – Until a purchase history is established, PayPal or Bank transfer are the only methods of payment we will be able to accept.

Please Note: Bank Transfers can take up to 3 working days for the funds to clear and orders will not be dispatched until we are in receipt of the cleared payment. Bank Transfers incur a minimum £7 processing fee which will be added to the customers invoice due to international bank charges.

Do you accept PayPal?

We are able to accept PayPal payments from international customers only. If you would like to use this method please contact one of our team who will send you an invoice for you to pay. Should you be VAT registered please inform us of your VAT number and once we have this verified we can remove the VAT from future invoices. Payment should be made within 48 hours and orders will not be dispatched until payment has been received.

International Customers – Until a purchase history is established, PayPal or Bank transfer are the only methods of payment we will be able to accept.