As you would expect all our prices are in UK pounds. The total cost of your order will be the price of the products you order, the delivery charge (if any), plus any additional services you choose e.g. premium delivery. You’ll see all these in your Shopping Basket before you submit an order. Payment is deducted once an order is submitted.
When deciding whether to accept your order we may use certain information about you, including any received from our accredited identity verification partner. For example, we may pass on your details for them to check against certain public and private databases. This will help to protect you and us from fraudulent activities.
If we identify a transaction as being potentially fraudulent we may ask our courier to return the goods to our warehouse, we may cancel your order even though you will have received the Order Confirmation email.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
The technical steps required to create the contract between you and us are as follows:
Non-acceptance of an order may be a result of one of the following:
The contract will be concluded in English.
The details of your specific contract will not be filed by 3dgroupuk.com. If you do require any information regarding orders you have placed with 3dgroupuk.com, please write to us at sales@3dgroupuk.com
This legislation offers you the following cancellation rights when you buy online or by phone:
Please see our Refund policy for further details.
We accept many different types of payment. These include:
No, we do not accept Euros. All payments both online and over the phone online must be in sterling.
If you are an international or R.O.I customer and would like to pay for your order via bank transfer please contact one of our team who will send you an invoice for you to pay by e-mail. Should you be VAT registered please inform us of your VAT number and once we have this verified we can remove the VAT from future invoices. Please note that this payment method is not available to UK customers.
International Customers – Until a purchase history is established, PayPal or Bank transfer are the only methods of payment we will be able to accept.
Please Note: Bank Transfers can take up to 3 working days for the funds to clear and orders will not be dispatched until we are in receipt of the cleared payment. Bank Transfers incur a minimum £7 processing fee which will be added to the customers invoice due to international bank charges.
We are able to accept PayPal payments from international customers only. If you would like to use this method please contact one of our team who will send you an invoice for you to pay. Should you be VAT registered please inform us of your VAT number and once we have this verified we can remove the VAT from future invoices. Payment should be made within 48 hours and orders will not be dispatched until payment has been received.
International Customers – Until a purchase history is established, PayPal or Bank transfer are the only methods of payment we will be able to accept.