Returns Policy

We want you to be happy with your purchase. If you're not, just return the item with proof of purchase and we'll exchange or credit it.

If you post a product to make a return, it can take up to 14 days of your returning the item(s) to receive your credit.

Please return the unused product to us within 28 days of receiving your order. Once returned, we’ll credit the person who originally placed and paid for the order. This includes promotional items.

There will be a £2.50 re-stocking administration fee per product line, which will be taken off the credited amount.

Are there any products that can’t be returned?

We can’t offer credits or exchanges, unless faulty or not as described, on the following items:

• Products that have been personalised or specified to/or by you
• Special order items such as keys, remotes, blades, machines, machine parts, software, and consumables
• Products no longer required after the 28-day limit
• If you're unhappy with your purchase, please let us know. Unless faulty, we'd like this to be within 28 days of purchase
• You must have your receipt or delivery note and we'll credit you the amount for the product purchased
• It's important that any unwanted item, unless faulty, is returned in a resaleable condition. We'd expect this to mean that you've kept all original packaging and labels and that it's undamaged and unused
• Where a product has been specified or personalised for you or is a special order item, we're unable to credit or offer an exchange. Where these items are faulty an exchange will be given.
• We will only credit the cost of those items returned
• This does not affect your statutory rights

Return address

3D Group

Unit 2, Core 27, Evo Park,
Little Oak Drive,
Sherwood Business Park,
Annesley,
Nottingham,
NG15 0EB

Terms and conditions

• If you're unhappy with your purchase, please let us know. Unless faulty, we'd like this to be within 28 days of purchase
• You must have your receipt or delivery note and we'll credit you the amount for the product purchased
• It's important that any unwanted item, unless faulty, is returned in a resaleable condition. We'd expect this to mean that you've kept all original packaging and labels, and that it's undamaged and unused
• Where a product has been specified or personalised for you, or is a special order item, we're unable to credit or offer an exchange. Where these items are faulty an exchange will be given.
• We will only credit the cost of those items returned
• This does not affect your statutory rights