Delivery

UK DELIVERY

The 3D Group Dispatch Team will endeavour to get all orders placed before 4pm picked, packed and dispatched via the customers chosen delivery method on the same day. Orders placed after 4pm will be dispatched the following day at the latest.

 

No order will be dispatched until we have received cleared payment. There are several delivery options available to you which can be selected at checkout.

England, Wales, Mainland Scotland

Delivery Time

Value of Order

(not including VAT.)

Cost

Royal Mail 1st Class

1-2 days

Up to £200

Free

Royal Mail 1st Class Recorded

1-2 days

Up to £99.99

Over £100-£200

£3.50

Free

Royal Mail Special Delivery by 1pm

Next Working Day

Up to £99.99

£6.00

Royal Mail Special Delivery Saturday Guaranteed

Next Day (Incl Sat)

Up to £99.99

£100- £199.99

£200 - £299.99

£300+

£9.50

£11.50

£13.50

£15.50

Interlink Next Working Day

Next Working Day

Up to £99.99

£100+

£5.00

Free

Interlink Next Working Day by 10am

Next Working Day by 10am

N/A

£12.50

Interlink Next Working Day by 1pm

Next Working Day by 1pm

Up to £349.99

£350+

£7.00

Free

 

Northern Ireland, Scottish Highlands & Remote Islands

Delivery Time

Value of Order

Cost

Royal Mail 1st Class

1-2 days

Up to £200

Free

Royal Mail 1st Class Recorded

1-2 days

Up to £99.99

Over £100-£200

£3.50

Free

Royal Mail Special Delivery by 1pm

Next Working Day by 1pm

Up to £349.99

£350+

£7.00

Free

Royal Mail Special Delivery Saturday Guaranteed

Next Day (Incl Sat)

Up to £99.99

£100- £199.99

£200 - £299.99

£300+

£9.50

£11.50

£13.50

£15.50

Exceptions to Delivery Times & Rates Shown Above;

Highlands & Remote Areas Zone 1

Applies to addresses in the following post code areas;

 

Mainland

AB30-56, IV21-28, 40, 52, 54, KW1-14, PA28-38, PH15, 17-26, PH31-40, PH49, PH50

 

Islands

GY9, HS1, HS3, HS5, HS6, HS7, HS8, HS9, IV41-51, 55-56, KA27, KA28, KW15, KW16, PA20 0&9, PA41, PA42-49, PA60, PA77, ze1

Royal Mail Special Delivery 1 working day by 5:30pm

Next Working Day by 5:30pm

Up to £149.99

£150+

£7.00

Free

Highlands & Remote Areas Zone 1

Applies to addresses in the following post code area;

 

GY1, GY9, HS2, PA61, PA62-75, PA78, ZE2-3

Royal Mail Special Delivery 2 working days by 5:30pm

2 Working Days by 5:30pm

Up to £149.99

£150+

£7.00

Free

 

WORLD WIDE DELIVERY

3D Group aim to dispatch all orders placed by international customers before 3pm GMT the same day via the customer’s chosen delivery method.

The cost of delivery will vary depending on the delivery location, weight of the parcel and the value of the order. All of your available delivery options and a live delivery price will be shown as you proceed through the checkout process so that you can select the service that best meets your needs.

Please note that orders will not be dispatched until cleared payment has been received.

FEDEX

International customers can select one of our FedEx Courier services. We believe that this is the quickest and most cost effective way of the customer receiving the goods they have purchased.

In order to make this courier service as cost effective as possible 3D Group also offer a discount based on the value of the customer’s order. These discounts will automatically be included in your order at checkout.

FEDEX DISCOUNTS

VALUE OF ORDER

DISCOUNT

£0.00 to £99.99

-£1.00

£100 to £199.99

-£5.00

£200 to £299.99

-£7.50

£300 to £399.99

-£10.00

£400 to £499.99

-£12.50

£500 to £749.99

-£15.00

£750 to £999.99

-£20.00

£1000 to £99999.99

-£25.00

 

INTERLINK – GEOPOST

European customers will have the option to select our Interlink GeoPost Economy service.

This is a 2-7day delivery service dependant on location and the maximum weight allowed using this service is 10kg.

If this service is available to you the live price for your parcel will show as you go through checkout.

When you select this service you will receive a text message on the day of delivery that will inform you of an hour time slot that your parcel will be delivered.

CUSTOMS INFORMATION

Payment of import duties & charges are the responsibility of the customer. 3D Group accept no liability for fines incurred or loss of orders due to unpaid taxes and charges. 3D Group has no control over these charges and should the customer fail to pay the required charges the customer will be liable to pay any costs incurred in order to return the parcel back to us or to have it destroyed. Unless 3D Group receive the products back we will not issue a refund. If a commercial invoice is required please speak to one of our sales assistants who will happily add this note to your account.

INSURANCE

The insurance value for lost or damaged parcels will be the equivalent to what is declared on the customs invoice, please bear this in mind when requesting a commercial invoice.

If you believe that your package is damaged please sign for it as damaged. Keep the original packaging and take a photograph of the parcel before it has been opened. You must then report it to 3D Group within 24 hours of receipt and we can then process a claim with the courier on your behalf.

If you believe your parcel has been lost, please contact our sales team who will be able to track the item and process a claim should this be required.

PAYMENT

Please be aware that we do not accept credit or debit card payments for the first two orders placed on international accounts for security purposes. The first two orders must be paid for via PayPal or bank transfer. We must wait for cleared payment before we dispatch items therefore there may be a delay in dispatch of orders paid for via BACS or PayPal. Once we have a credit/debit card stored on file for your account any order placed before 3pm GMT will be dispatched the same day. Please note: Out of stock items on International orders will automatically be cancelled unless you have requested that they are back ordered.

Please be aware that if you are VAT registered in the UK we will require your VAT number for verification before we can remove the VAT from your account. Please inform a 3D Group sales assistant who will be able to arrange this for you.

CONTACT US

We have a dedicated Skype contact for international customers (ian.holland3d). This is available during our office opening hours 8:15am - 5pm GMT Mon-Fri.

We also have live web chat available via our website www.3dgroupuk.com during office opening hours.

Please be aware that the 3D Group office will be closed on UK Bank Holiday dates.